Legal and Privacy

PRIVACY POLICY

LA VIDA® is committed to protecting the privacy of visitors to this site (the ‘Site’). This Privacy Policy applies to the Site and does not apply to other websites to which we link. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

Personal Data

In this Privacy Policy, ‘Personal Data’ refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such ‘Personal Data’ you may provide to us include your name, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

Information Collected

Generally, LA VIDA® collects ‘Personal Data’, directly from you, or from publicly available sources or through our website in the following ways:

when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services
when you interact with our member relations team, for example, via telephone calls, letters, face-to-face meetings, and emails
when you use some of our services, for example, websites and apps including establishing any online accounts with us
when you request that we contact you, be included in an email or other mailing list
when you respond to our promotions, initiatives, or to any request for additional Personal Data
when you are contacted by, and respond to, our marketing representatives and customer service team
when we receive references from business partners and third parties, for example, where you have been referred by them
when you submit your ‘Personal Data’ to us for any other reasons.

When you browse our website, you generally do so anonymously. However, please note of other features present. Please see paragraph 4 below on the understanding of Cookies.

To fully access this Site, you must first complete the registration process. We collect personal information such as your name, mobile number, and email address during the registration process. Once you have completed and submitted your registration, you will be opted in to receive email communication from us.
We also collect personal information when you choose to use certain features of the Site, such as making purchases or electing to receive text messages about upcoming events or promotions. When you choose to use these additional features, we require you to provide additional personal information such as your mobile number, billing and shipping addresses, and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons, and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.
The Site also uses a technology designed to enhance your browsing experience and provide aggregate non-personally identifiable information about the use of the Site to us.

If you choose to invite an individual to join LA VIDA®, you will need to provide his/her name and email address. LA VIDA® stores this information to confirm qualifying orders attributable to your account and track the invitation referrals results.

Information Collected

Generally, LA VIDA® collects ‘Personal Data’, directly from you, or from publicly available sources or through our website in the following ways:

when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services
when you interact with our member relations team, for example, via telephone calls, letters, face-to-face meetings and emails
when you use some of our services, for example, websites and apps including establishing any online accounts with us
when you request that we contact you, be included in an email or other mailing list
when you respond to our promotions, initiatives or to any request for additional Personal Data
when you are contacted by, and respond to, our marketing representatives and customer service team
when we receive references from business partners and third parties, for example, where you have been referred by them
when you submit your ‘Personal Data’ to us for any other reasons.

When you browse our website, you generally do so anonymously. However, please note of other features present. Please see paragraph 4 below on the understanding of Cookies.

In order to fully access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name, mobile number and email address. Once you have completed and submitted your registration, you will be opted in to receive email communication from us.
We also collect personal information when you choose to use certain features of the Site, such as making purchases or electing to receive text messages about upcoming events or promotions. When you choose to use these additional features, we require you to provide additional personal information such as your mobile number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.
The Site also makes use of a technology designed to enhance your browsing experience and to provide aggregate non-personally identifiable information about the use of the Site to us.

How We Use Your Information

We will not share or disclose your information to anyone except as described in this Privacy Policy.

We use personally identifiable information in order to give you a more enjoyable, convenient experience and to help us identify and/or provide information, products or services that may be of interest to you. LA VIDA® collects, may use and disclose your ‘Personal Data’ for the following purposes:

responding to your queries and requests;
fulfilling your order(s);
tracking email invitations you send;
managing the administrative and business operations of Reebonz and complying with internal policies and procedures;
facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales, and transfers made as part of an insolvency or bankruptcy proceeding) involving any part of our business or as part of a corporate reorganization, stock sale or other change in control;
matching any ‘Personal Data’ held which relates to you for any of the purposes listed herein;
resolving complaints and handling requests and enquiries through your personalised profile of your shopping history;
preventing, detecting and investigating crime and analyzing and managing commercial risks;
providing media announcements and responses;
monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
organising promotional events;
legal purposes (including but not limited to obtaining legal advice and dispute resolution);
conducting investigations relating to disputes, billing or fraud;
providing postal mailing list (consisting of customer names and postal mailing addresses, but not email addresses) to other companies whose products we believe may be of interest to you. In order to determine those products that we believe may be of interest to you, the information from you and your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources.
meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on LA VIDA® (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and purposes which are reasonably related to the aforesaid.

Plus, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to individuals or property, to fight fraud and credit risk reduction.

If you use a bulletin board, chat room or any other publicly accessible area of the Site, you should be aware that any personally identifiable information you submit there can be read, collected or used by any person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these forums.

You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we do not share such information.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

How We Protect Your Information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored in our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Disclosure of Personal Data

LA VIDA® will take reasonable steps to protect your ‘Personal Data’ against unauthorised disclosure. Subject to the provisions of any applicable law, your ‘Personal Data’ may be disclosed, for the purposes listed above (where applicable), to the following:

LA VIDA® related corporations and employees to provide content, Products and Services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our Products and Services, to activate, deactivate, install, maintain and operate our systems and/or services;
companies providing services relating to insurance and consultancy to LA VIDA®;
agents, contractors or third party service providers who provide operational services to LA VIDA®, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to LA VIDA®;
vendors or third party service providers in connection with marketing promotions and services offered by LA VIDA® or its preferred partners;
commercial shops and retailers in relation to providing rewards and benefits;
any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
our professional advisers such as auditors and lawyers;
relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
any other party to whom you authorise us to disclose your ‘Personal Data’ to.

Accessing and Updating Your Personal Information and Preferences

If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to info@lavida.com.sg.

Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. Also, you may update or change your personal information or preferences by sending an email to info@lavida.com.sg.

We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to 15 business days while we process your request.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.

Children’s Privacy and Parental Controls

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

Privacy Policy Changes

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

Governing Law

This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of this country.

Promotion Terms & Conditions

Signing up for the promotion means you agree to abide by these terms and conditions.
Customers are required to submit all necessary requested information for the redemption of the promotion. Except as otherwise stated in these Promotion Terms and Conditions, personal information collected in connection with this Promotion will be used in accordance with the privacy notice found in the section below.
Proof of submission is not considered proof of delivery to or receipt of such sign-up. Furthermore, LA VIDA® shall have no liability for any submission that is lost, intercepted or not received.
No cash or credit alternatives will be offered if the promotion is not redeemed. LA VIDA® reserves the right to cancel or amend the promotion without notice, at any time.
Unless otherwise stated, this Promotion is not valid with other offers, discounts, rebates, vouchers, privileges or promotions.
Customers consent to the use of your personal data for marketing purposes, including but not limited to the use of your telephone number and email address to contact you about the service and promotion that you have sign-up for via telephone, SMS or email. Such consent will supersede any prior choices made by you. Such consent will also prevail even if you are registered or subsequently register your contact information with the national Do Not Call Registry.
LA VIDA® reserves the right to change any terms and conditions of the promotion without prior notice.
In the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the Promotion, these terms and conditions shall, to the extent of such inconsistency, prevail.